Seismic Audio Speakers Return Policy & Warranty
If for any reason, you decide that our product is not for you, send us an email at: CustomerService@SeismicAudioSpeakers.com or call us: 1-877-347-6423 within 30 days after your purchase and we will issue an RMA# for you to send your item(s) back to us for a refund or exchange. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund unless the item was damaged or defective. Item’s being returned must arrive in brand new condition, (in original box if possible) showing no signs of wear and tear and must be free of any scuffs, dings, cracks, odors or scrapes in order to receive full amount paid refund. If you used any discount or promotional coupons, you will receive the full refund less the value of the promotional coupons. For your protection, we encourage you to ship your return via UPS or FedEx for tracking and insurance claim reasons. Please retain all of your tracking information. Refunds are processed within 1-3 days after your return has been received and inspected by our return center. Please allow 3-5 business days for credit to reflect on your credit card or method of payment used.
If you wish to exchange your item(s), the same procedures for (Refund/Returns) apply. Once we receive the item back to our facility, we will call you back to verify we have the correct address and take a new order for the item you requested. Item’s being exchanged must arrive in brand new condition, showing no signs of wear and tear and must be free of any scuffs, dings, cracks, odors or scrapes in order to receive full value credit.
Returns will not be allowed on Clearance items, Discontinued items, Scratch & Dent and Restocked items or AS-IS items as noted. (Exclusions: item arrives damaged in shipping or dead on arrival)
Shipping Errors, Product Defects & Product Damages
For a return or exchange due to shipping error, defect or shipping damage, contact our Customer Service Center at: 1-877-347-6423 or email: CustomerService@SeismicAudioSpeakers.com within 10 days from purchase. One of our customer service representatives will provide you with simple instructions for returning the item(s), and instructions on the proper handling of the merchandise. Please be prepared to email photos showing the issues if asked by customer service for proof and claim purposes. For a product damaged in shipping and shipping errors made by Seismic Audio Speakers, a representative will issue a pre-paid FedEx label which will be emailed to you. For product defects: Please contact Seismic Audio Speakers Technical Support team at: 1-877-347-6423 and speak with a technician by phone to troubleshoot your item. After troubleshooting is completed, the tech will determine if the item qualifies for pre-paid return shipping.
Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by sending excessive returns may be subject to limitations or suspension of return privileges.
Seismic Audio Speakers
4440 Malone Road
Memphis, TN 38118
Attn: RMA # (supplied to you from a Seismic Audio Speakers representative)
If you have an item that is still within the 1 year warranty that is in need of a repair, you may call and speak to a customer service representative to obtain an RMA #. Please inform customer service what is wrong with the item in detail so our repair center can repair your item as quickly as possible. Like the refund/return policy, the customer is fully responsible for shipping charges to the repair center. If the item arrives and is not defective, customer may be liable for return shipping fees. All items are generally repaired and shipped back to you within 14 days of receiving.
Out of warranty repairs
If you would like to send an item back for repair after the 1 year warranty has expired, please call customer service and obtain an RMA #. Once we receive the item back, our technician will diagnose it and call or email you with a repair quote. The customer is fully responsible for shipping (both ways) and for any repairs made including labor and cost of material. Seismic Audio Speakers accepts no responsibilities for loss or damage to any customer owned merchandise which was not directly caused by our repairs or handling procedures.
1 Year Warranty Information – (New Products only)
The 1 Year Warranty will cover manufacturer defects and workmanship (see restrictions) for a period of 1 year from the original purchase date.
If you believe you have a defective product, please call Seismic Audio Speakers Customer Service at 1-877-347-6423. A technical advisor will ask some troubleshooting questions and will attempt to resolve the issue over the phone. If your item cannot be repaired via shipping replacement parts or speaking with a technician, we will issue you an RMA # and allow you to send it back for repair or replacement at no cost to you with return shipping included.
The 1 year warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the product which has not been authorized or approved by Seismic Audio Speakers. This warranty shall terminate if any of the above is foreseen.
Our warranty will not cover blown voice coils, or speakers with punctured surrounds. This is considered physical damage or misuse and is not covered by our warranty.
Warranty is non-transferable.
If you have any questions, please feel free to contact Customer Service at 1-877-347-6423 anytime between normal operating hours of 9 a.m. – 4:30 p.m. CST Monday-Friday.